> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.workstatus.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Escalation Settings: Setup Guide

Control escalation timeoff-request.

Role : Organization Manager

Enable the setting to ** Yes** for your users so as to raise any escalation of the submitted leave.


1. Click on the **Settings** module from the left-side navigation panel.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1xa5tuu.png)

2. Under the **Timer Apps** section, click on **Escalation**.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1ufbuua.png)

3. Configure the **Time-Off Request Escalation** settings by enabling or disabling the option as required.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_wt6s01.png)

4. After making the changes, a confirmation pop-up will appear asking, **"Are you sure you want to update the settings?"**

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1r5ax40.png)

5. Click **Yes** to save the changes or **No** to discard them.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_aodrf1.png)

6. Once the settings have been updated successfully, a confirmation message stating **"Status updated successfully"** will appear on the screen. Click **OK** to close the message.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_rpq4nj.png)

7. Navigate to **Calendar** and click on **Time-Off Requests**.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1fy6btf.png)

8. Locate the time-off request you want to escalate, click the **three-dot (⋮)** menu, and then select **Escalate**.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1bgq6av.png)