> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Escalation Settings(New Design)

### Escalation Settings – Time-Off Requests

1. Log in to the application using valid credentials.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_g4g8rr.png)

2. Navigate to the **Settings** module under the **Global** section.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_t74q2n.png)

3. Under the **Scheduled and Time Off** section, click on **Escalation**.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_b8hoz6.png)

4. You will be redirected to the **Escalation** screen.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_vlugt3.png)

5. Click the **Yes/No** button to enable or disable escalation:

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_e7qncl.png)

   * Select **Yes** to enable escalation for time-off requests for all members.
   * Select **No** to disable escalation for time-off requests for all members.

6. After clicking the **Yes/No** button, a confirmation pop-up will appear asking, **“Are you sure you want to update these settings?”**

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1xhskar.png)

7. Click **Yes** to confirm the changes or **No** to cancel.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_139izwp.png)

8. Once the setting is updated successfully, a success message will appear in the bottom-right corner stating **“Status updated successfully.”**

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1skcmqh.png)

9. Navigate to the **Calendar** module and click on **Time-Off Requests**.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1e2s6ij.png)

10. Locate the time-off request you want to escalate, click the **three-dot (⋮) menu**, and select **Escalate**.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_xikmgq.png)