> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.workstatus.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Delete a Workstatus Account? # How to Delete a Workstatus Account? In Workstatus, users cannot delete their own accounts. Only Organization Owners and Managers have permission to delete user accounts. Please refer following link for accessing Roles and Permission: https://support.workstatus.io/en/article/workstatus-roles-and-permissions-guide-zzkoo6/ ### SOFT DELETE A user can be soft deleted in two different ways. This is the Soft delete means this User/PM /TL data still exists and can be seen by Organization Owner in his admin account. Click on Delete Account and then Select Yes from the popup and user is logged out of the Web app ###### Method 1: **Click on your Profile** * Click on your profile icon from the top navigation bar. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_bdogsg.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1p02spf.png) **Open the Members dropdown** * select **Members** to view the list of all organization members. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1i4px5v.png) * Select the member to be deleted from the members list, click on the name of the member you want to delete. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1ycw0ie.png) * Open the member’s profile This will redirect you to the selected member’s profile page. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_dcayv4.png) **Click on “Delete Account”** * On the member’s profile page, click the **Delete Account** option. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1xzxdlf.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1vbv12l.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_oamc6b.png) ###### Method 2: Delete a Member from People → Employees * Click on **People** from the main menu. * Select **Employees** from the dropdown. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1my8drq.png) * Search for the member you want to delete. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1aof23h.png) * On the member’s card, click the **three-dot (⋮) menu**. * Click on **Remove Member**. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_ihe1h6.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1xz2xa3.png) * Click on confirm remove button. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_yktjmt.png) * After clicking Remove Member, a confirmation message saying *“**Member removed from your organization**”* will be displayed. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_yxovoi.png) ### HARD DELETE * **Hard Delete** means the User/PM/TL will be **permanently deleted** from the organization along with all associated data. Once hard deleted, the member **cannot be recovered**. ###### Steps to Hard Delete a Member * Go to **People → Employees** ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_smjkq3.png) Find the deleted member using **any one of the following methods**: ###### Method 1: Search after clearing filters * Clear all applied filters. * Search for the **deleted member** using the search bar. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_11nkfit.png) ###### Method 2: Use filter option. * Click on **Filter**. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_umbf4.png) * In the **User Type** dropdown, select **Deleted**. * Click **Apply**. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_mospgi.png) * The list will now show **deleted members** only. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_v4i71.png) * Locate the member you want to hard delete. * On the member’s card, click the **three-dot (⋮) menu**. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_16ladpo.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_so4ei1.png) * Click on **Hard Delete**. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_mty09l.png) * After clicking **Hard Delete**, a confirmation popup appears. Click on confirm permanent delete button ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_fgqlxl.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_3wzkhy.png)