> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.workstatus.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to give Workstatus screen capture , App/URL and keyboard activity capture permissions over MacOS 

# How to give Workstatus screen capture and keyboard activity capture permissions over MacOS  ?

With macOS , Apple introduced new security and privacy features for your Mac. To ensure that Workstatus is able to capture screenshots of your screen, you will need to grant our app access. 

Please follow the steps below to do that:
* Give Workstatus screen capture permissions
* Troubleshoot issues with screenshots
 
### Give Workstatus screen capture permissions

* **STEP 1**

On your Mac, select System Preferences from the Apple menu.

### ![](https://storage.crisp.chat/users/helpdesk/website/f3e4eb6758a66800/screenshot12jpg_inwbr1.png)

* **STEP 2**

Click the icon labeled Privacy & Security.

### ![](https://storage.crisp.chat/users/helpdesk/website/f3e4eb6758a66800/image_f1u3it.png)


* **STEP 3**

Click the Privacy tab at the top, then select Screen Recording from the left-hand column. Finally, check the box next to Workstatus to allow our app to capture your screen.

### ![](https://storage.crisp.chat/users/helpdesk/website/f3e4eb6758a66800/image_1b1g03n.png)

### Give Workstatus Keyboard activity capture permissions

* **STEP 1**

On your Mac, select System Preferences from the Apple menu.

### ![](https://storage.crisp.chat/users/helpdesk/website/f3e4eb6758a66800/screenshot12jpg_inwbr1.png)


* **STEP 2**

Click the icon labeled Privacy & Security.

###### ![](https://storage.crisp.chat/users/helpdesk/website/f3e4eb6758a66800/image_g6f4bq.png)


* **STEP 3**

Click the Privacy tab at the top, then select Accessibility from the left-hand column. Finally, check the box next to Workstatus to allow our app to capture your keyboard activity.

###### ![](https://storage.crisp.chat/users/helpdesk/website/f3e4eb6758a66800/image_1l9eovd.png)



### Troubleshoot issues with screenshots

There is a common issue that all applications using screen recording on Catalina can face. If you have followed the above instructions and screenshots are still not getting captured, please follow the steps below:

* **STEP 1**

Quit Workstatus

###### ![](https://storage.crisp.chat/users/helpdesk/website/f3e4eb6758a66800/ss1_ypiz0y.png)

* **STEP 2**

Uncheck Workstatus from the allowed applications in Security & Privacy -> Privacy -> Screen Recording

### ![](https://storage.crisp.chat/users/helpdesk/website/f3e4eb6758a66800/image_1b1g03n.png)

* **STEP 3**

Quit the Security and Privacy area:

###### ![](https://storage.crisp.chat/users/helpdesk/website/f3e4eb6758a66800/capture3-5_2x9uh2.jpg)

* **STEP 4**

Open Workstatus again
 
###  If those steps do not work, then you will need to:
1. Open Spotlight by clicking the magnifying glass icon or pressing CMD + SPACE
2. Type “Terminal” and double click the Terminal application when you see it listed in Spotlight
3. In the terminal window type “tccutil reset All” and press enter
4. Open Workstatus

### Give Workstatus  App & URL capture permissions


Go To settings >> Privacy & Security >> Automation

Select the check box against the browser name to record App/URL
###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1fnxhwj.png)