> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.workstatus.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to handle the idle notes


# How to handle the idle notes?

### Workstatus Organization Settings

The Workstatus settings page allows you to customize and manage how each Workstatus feature works within your organization.
To access your organization settings, click on Settings on the side panel.

###### Roles and Permissions:

**Organization Owner/Manager:**

* They can can access Settings.

Please refer following link for accessing Roles and Permission : https://support.workstatus.io/en/article/workstatus-roles-and-permissions-guide-zzkoo6/

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/1_1jl5di0.png)

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/inotes1_py9ewn.png)

Make sure you have the correct organization selected in the upper right-hand corner drop-down.

### Idle Notes

To access this setting, navigate to **Settings** > **Timer apps** > **Idle Notes**

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/inotes1_py9ewn.png)

This setting allows you to choose the default idle notes applied to each member when you create a new Organisation. You can also change the settings for individual team members. 

you can choose **Disabled** , **Enabled But Not Mandatory** and **Enabled & Mandatory** according to your preferences

##### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/enable-mandatory_geaunj.png)

To access **Disabled** settings , Navigate to **Settings** > **Timer apps**  > **Idle Notes** > **Disabled** 

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/disabled_tb7u0g.png)

To access **Enabled But Not Mandatory** settings , Navigate to **Settings** > **Timer apps**  > **Idle Notes** > **Enabled But Not Mandatory** 

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/enable-but-not-mandatory_1e3bt3b.png)

To access **Enabled & Mandatory** settings , Navigate to **Settings** > **Timer apps**  > **Idle Notes** > **Enabled & Mandatory** 

##### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/enable-mandatory_geaunj.png)