> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.workstatus.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Install the Visible Mac Desktop App # Mac Visible App Installation – Support Document ### 1. Purpose This document provides step-by-step instructions for installing and configuring the **Workstatus Visible App** on macOS, including the required macOS permissions for successful tracking. ### 2. Prerequisites * **Intel Chip( M1,M2,M3,M4 and M5 )** supported Mac system. * **macOS 14.8 and above** * Workstatus Visible App `.dmg` installation file. * User login credentials. * Administrator permission on the Mac may be required to add certain privacy permissions. * Ensure the user knows their macOS account/system name. ### 3. Download Workstatus App * Download the **Workstatus Visible App** : [Download Mac Visible App](https://app.workstatus.io/downloads/mac/visible/7.0/Workstatus.dmg) * Once the download is completed, locate the downloaded `.dmg` file. ### 4. Install Workstatus App * Double-click the downloaded **Workstatus `.dmg`** file. * The installation window will open. * Drag and drop the **Workstatus** application into the **Applications** folder. * Open **Finder → Applications**. * Locate and open the **Workstatus** application. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-52535_kzsxu.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-52555_woci4a.png) ### 5. Login to Workstatus * Launch the **Workstatus** application. * Security warning pop up appears, **click Open** to allow the application to launch. * Enter your Workstatus account credentials. * Complete the login process. * After successful login, Workstatus will display information about the permissions required by the application. * Follow the permission instructions before starting tracking. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-09-15-at-11510_jfhfp4.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-09-15-at-11513_1axyxpr.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-52709_w1e1np.png) ### 6. Configure macOS Permissions Open:**System Settings → Privacy & Security** The following permissions must be configured for Workstatus. **Important:** For each permission below, add **both**: * Workstatus from the **Applications** folder. * Workstatus from the Workstatus Application Support folder. ###### 6.1 Full Disk Access * Open **System Settings**. * Go to **Privacy & Security**. * Select **Full Disk Access**. * Click the **`+`** icon again. * Press **Command + Shift + G**. * Enter the following path:`/Users/SystemName/Library/Application Support/Workstatus` * Replace `SystemName` with the actual macOS username. * Select **Workstatus** and click **Open/Add**. * Ensure the Workstatus entries are enabled. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-09-15-at-12202_1dldwrh.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-53541_1by74np.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-53642_4g0vho.png) ###### 6.2 Accessibility * Go to **System Settings → Privacy & Security → Accessibility**. * Click the **`+`** icon again. * Press **Command + Shift + G**. * Enter the following path:`/Users/SystemName/Library/Application Support/Workstatus` * Replace `SystemName` with the actual macOS username. * Select **Workstatus** and click **Open/Add**. * Ensure the Workstatus entries are enabled. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-53047_63w9xe.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-53541_1by74np.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-53642_4g0vho.png) ###### 6.3 Input Monitoring * Go to **System Settings → Privacy & Security → Input Monitoring**. * Click the **`+`** icon again. * Press **Command + Shift + G**. * Enter the following path:`/Users/SystemName/Library/Application Support/Workstatus` * Replace `SystemName` with the actual macOS username. * Select **Workstatus** and click **Open/Add**. * Ensure the Workstatus entries are enabled. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-09-15-at-12282_2cw1f0.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-53541_1by74np.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-53642_4g0vho.png) ###### 6.4 Screen & System Audio Recording * Go to **System Settings → Privacy & Security → Screen & System Audio Recording**. * Click the **`+`** icon again. * Press **Command + Shift + G**. * Enter the following path:`/Users/SystemName/Library/Application Support/Workstatus` * Replace `SystemName` with the actual macOS username. * Select **Workstatus** and click **Open/Add**. * Ensure the Workstatus entries are enabled. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-09-15-at-12285_3el2he.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-53541_1by74np.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-18-at-53642_4g0vho.png) ### 7. Permission Verification Checklist Before starting Workstatus tracking, verify the following: * Workstatus is installed in the **Applications** folder. * Workstatus login is completed successfully. * Workstatus is added under **Full Disk Access**. * Workstatus is added under **Accessibility**. * Workstatus is added under **Input Monitoring**. * Workstatus is added under **Screen & System Audio Recording**. * Workstatus from the Application Support folder is also added where required. * All required Workstatus permission entries are enabled. * Restart Workstatus after completing the permissions configuration. ### 8. Start Workstatus * Close and reopen the Workstatus application after granting all permissions. * Confirm that the user is logged in. * Start tracking. * Verify that Workstatus changes to the expected **Tracking** status. * Confirm that screenshots, application/URL activity, keyboard/mouse activity, and other enabled tracking features are working as expected. ### 9. Important Notes * The path `/Users/SystemName/Library/Application Support/Workstatus` is an example. Replace **SystemName** with the actual macOS username. * The **Library** folder may be hidden in Finder. Using **Command + Shift + G** is recommended to directly access the required path. * macOS may request confirmation when enabling privacy permissions. * If Workstatus does not work correctly after permissions are granted, completely close and reopen the application. * If required, restart the Mac after completing all privacy permission changes.