> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.workstatus.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Install the Windows Visible Desktop App # How to Install the Workstatus Windows Visible App ###### Overview This document provides step-by-step instructions for downloading, installing, signing in to, and starting the Workstatus Windows Visible App. ###### System Requirements Before installing the Workstatus App, ensure that the system meets the following requirements: * Supported Windows version: **Windows 10 or above** * Minimum **8 GB RAM** recommended ## ### Step 1: Download the Application * Download the application : [Download Windows Visible App.](https://app.workstatus.io/downloads/windows/visible/7.0/Workstatus-Desktop-1.2.0-x64.exe) ### Step 2: Install the Applications First, install the application by double-clicking the file, or right-click the application and select ‘**Run as Administrator**’. Then, follow the on-screen installation instructions ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_12gu6jy.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_15kxp9n.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1b9bhpq.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_16h0nq5.png) ### Step 4: Login to the Application * Once installation is complete, open the application. * Enter your username and password. * After login, the application will appear in the bottom-right corner (system tray). ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot8_61z8io.png) ### Step 5: Start Tracking * Wait for 5 sec then Click on Select Project. * The assigned project list will open. * Click on the project on which you want to run the tracker. * Once you select a project, the assigned task list will open. * If you want to run the tracker on a specific task, select the task. * If not, directly click on the Start Timer button. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot9_19106g0.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot10_ac7jlb.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot11_wy5pxf.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot12_1tkyuyg.png) ### Step 6: Open App * After the system restarts, open the application. * User need to search **Workstatus Desktop** app in application. * User can pin Workstatus app in taskbar * User can also open app from bottom right corner where all hiden app icon is present ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot13_1ifv2wo.png) ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_ifnn9g.png) ### Step 7: Whitelist the Workstatus App After Installation After installing the **Workstatus Windows Visible App**, check whether the user's system has any antivirus or Windows security software enabled. Antivirus or Windows security features may block or terminate Workstatus processes. If Workstatus is blocked, add the Workstatus application or installation folder to the security software's **Exclusion / Whitelist / Allow List**. Below are instructions for commonly used security products. ### 7.1 Whitelist the Workstatus App in Windows Defender After Installation ###### ###### Overview After installing the **Workstatus Windows Visible App**, Windows Defender or another antivirus application may block or terminate Workstatus processes. To prevent this, add the Workstatus installation folder to the **Microsoft Defender Antivirus exclusion list**. Microsoft recommends adding exclusions only for trusted applications because excluded files or folders are not scanned by Defender's real-time protection. **Prerequisites** * Windows 10 or Windows 11 * Workstatus Windows Visible App installed * Administrator access to the system ###### Step 1: Open Windows Security * Click **Start**. * Search for **Windows Security**. * Open **Windows Security**. ###### Step 2: Open Virus & Threat Protection * Select **Virus & threat protection**. * Under **Virus & threat protection settings**, click **Manage settings**. ###### Step 3: Add Workstatus to Exclusions * Scroll down to **Exclusions**. * Click **Add or remove exclusions**. * Click **Add an exclusion**. * Select **Folder**. * Select the Workstatus installation folder. For example: **C:\Users\AppData\Roaming\Workstatus** Click **Select Folder** to add the Workstatus folder to the exclusion list. Microsoft supports exclusions for specific files, folders, file types, or processes. ###### Step 4: Restart Workstatus After adding the exclusion: * Close the Workstatus application. * Start Workstatus again. * Log in if required. * Start the timer. * Verify that the application status changes to **Tracking**. ###### Step 5: Verify Workstatus Confirm the following: * Workstatus remains running without being terminated. * Timer starts successfully. * Activity is captured. * Screenshots are captured according to the configured settings. * Data is synced successfully with the Workstatus server. ###### If Workstatus Was Already Blocked If Windows Defender has already blocked or quarantined a Workstatus file: * Open **Windows Security**. * Go to **Virus & threat protection**. * Select **Protection history**. * Locate the Workstatus detection. * Review the detection carefully. * If the file is confirmed to be a trusted Workstatus component, follow the appropriate Windows Security option to allow or restore it. * Add the Workstatus installation folder to the exclusions list. * Restart the Workstatus application. Microsoft recommends reviewing a detected file before allowing or restoring it and only allowing software that you trust. ###### Important Note If the system has another antivirus application installed, that antivirus may be responsible for terminating Workstatus instead of Microsoft Defender. Windows Security notes that when another antivirus is active, Microsoft Defender Antivirus may automatically be disabled. In that case, add the Workstatus installation folder to the **active antivirus application's exclusion/whitelist** as well. ###### Recommended Support Flow **Install Workstatus Visible App → Add Workstatus to Antivirus Exclusions → Restart Workstatus → Start Timer → Verify Tracking, Activity, Screenshots, and Data Sync** ###### ### 7.2 How to Disable Smart App Control in Windows 11 ###### Overview **Smart App Control** is a Windows 11 security feature that helps block untrusted or potentially harmful applications. In some cases, it may prevent a legitimate application from running if Windows cannot establish that the application is trusted. If Smart App Control is blocking the **Workstatus Windows Visible App** during installation or execution, follow the steps below to disable it. **Important:** Disabling Smart App Control reduces the protection provided by this Windows security feature. Disable it only when required for troubleshooting or installation of trusted software. **Prerequisites** * Windows 11 * Administrator access to the system * Workstatus Windows Visible App installer ###### Click **Start**.Step 1: Open Windows Security * Search for **Windows Security**. * Open **Windows Security**. ###### Step 2: Open App & Browser Control * Select **App & browser control**. * Under **Smart App Control**, select **Smart App Control settings**. ###### Step 3: Disable Smart App Control * Locate the **Smart App Control** setting. * Select **Off**. * Confirm the action if Windows displays a confirmation message. Smart App Control has three modes: **Evaluation**, **On**, and **Off**. Selecting **Off** disables Smart App Control. ###### Step 4: Install Workstatus * After Smart App Control has been disabled: * Run the **Workstatus Windows Visible App** installer. * Complete the installation. * Launch the Workstatus application. * Log in to your Workstatus account. * Start the timer. * Verify that the application changes to **Tracking**. ###### Step 5: Verify the Workstatus App * After installation, verify: * Workstatus launches successfully. * The application is not blocked by Windows. * Timer starts successfully. * Activity is captured. * Screenshots are captured according to the configured settings. * Data is synchronized with the Workstatus server. ###### Important: Smart App Control Cannot Exclude Individual Apps Unlike some antivirus exclusions, Smart App Control does **not** provide an option to allow one specific application while keeping Smart App Control enabled. Microsoft states that there is currently no per-app bypass for Smart App Control. Therefore, if Smart App Control is blocking a trusted Workstatus application, the available approach is to disable Smart App Control or use a properly digitally signed application. ###### Troubleshooting **Smart App Control option is not available** * Smart App Control is a **Windows 11** feature and is not available in Windows 10. * If the Smart App Control section is not displayed, check: * **Windows Security → App & browser control** ###### Workstatus is still blocked after disabling Smart App Control Smart App Control works alongside Microsoft Defender and other antivirus software. If Workstatus is still being blocked: * Check **Windows Security → Virus & threat protection → Protection history**. * Check whether Microsoft Defender has blocked or quarantined a Workstatus file. * Add the Workstatus installation folder to the antivirus exclusion list if appropriate. * If another antivirus is installed, add Workstatus to that antivirus application's exclusion list as well. ###### Recommended Installation Flow **Disable Smart App Control (if it blocks installation) → Install Workstatus Visible App → Add Workstatus to Antivirus Exclusions if required → Launch Workstatus → Start Timer → Verify Tracking, Activity, Screenshots, and Data Sync** **Security Recommendation** After troubleshooting, keep Windows security protections enabled whenever possible. If the Workstatus application is being blocked because it is not recognized as trusted, using a properly digitally signed application is preferable to permanently disabling security protections. ### 7.3 How to Whitelist the Workstatus App in Quick Heal Antivirus After Installation follow document [Bypassing Window Desktop App in Quick Heal Antivirus](https://support.workstatus.io/en/article/bypassing-window-desktop-app-in-quick-heal-antivirus-1q7fp4b/) ### 7.4 How to Whitelist the Workstatus App in Sophos Antivirus refer https://support.workstatus.io/en/article/how-to-whitelist-the-workstatus-app-in-sophos-antivirus-14bgs31/ [ ](https://support.workstatus.io/en/article/bypassing-window-desktop-app-in-quick-heal-antivirus-1q7fp4b/)