> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.workstatus.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Install Workstatus Windows App in Silent Mode. # Workstatus Silent App – Windows Installation Guide ### 1. Purpose This document provides step-by-step instructions for installing the **Workstatus Silent App** on Windows and running it in the background. ### 2. Prerequisites Before installing the Workstatus Silent App, ensure the following requirements are met: * Supported Windows version: **Windows 10 or above** * Minimum **8 GB RAM** recommended * Windows system is available and the user has administrator access. * Workstatus Silent App installation package is available. * User Token is available. * If an antivirus or endpoint security application is installed, **Workstatus must be added to the antivirus allowlist/exclusion list** before installation. For antivirus whitelisting instructions, refer to: **[Workstatus App – Antivirus Whitelisting Guide]** ### 3. Method 1 – Download and Install Workstatus App ###### Step 1: Download Workstatus App * Download the **Workstatus Silent App:** [Download Windows Silent App](https://app.workstatus.io/downloads/windows/py/7.0/Workstatus.zip) * Save the downloaded ZIP file to the required location. ###### Step 2: Extract the Application * Right-click the downloaded ZIP file. * Select **Extract All**. * Extract the Workstatus application to the required folder. ###### Step 3: Create the User Token File * Open the extracted **Workstatus** application folder. * Open **Command Prompt** in the same folder. * Run the following command: **type nul > user\_token\_file** * A file named **user\_token\_file** will be created. * Open the `user_token_file` using Notepad. * Paste the **User Token** provided for the user into the file. * Save the file. **Note:** Make sure the file name is exactly `user_token_file` and does not have an additional `.txt` extension. ###### Step 4: Run Workstatus * Locate the **Workstatus.exe** file. * Right-click **Workstatus.exe**. * Select **Run as administrator**. Alternatively, you can double-click **Workstatus.exe** to launch the application. ###### Step 5: Windows Protection Warning If Windows displays a protection warning: * Click **More info**. * Click **Run anyway**. * Windows will allow the Workstatus application to start. **Note:** This warning may appear because Windows SmartScreen does not recognize the application publisher. Verify that the Workstatus application was downloaded from the official/provided source before selecting **Run anyway**. ###### Step 6: Verify the Application * After launching, Workstatus will automatically run in the **background**. * No application window needs to remain open. * Verify that the Workstatus process is running from **Task Manager**. * Confirm that the application starts tracking/syncing as expected. ### 4.Method 2 - Installation via Email Invitation (with ZIP file) ###### 1. **Org Owner Action** * The organization owner invites the user in **Silent Mode** from the dashboard. * The user will receive an **email** containing the **Silent App ZIP file** as an attachment. **STEP 1** Go to People >> Click on Employees>> Invite New Member ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1p4ztwt.png) **STEP 2** ###### You can invite Silent Users below ways . ###### A) With sending Invitation mail to user * Enter **Email- id, User Role**, select invite mode as **Silent** , \*\*select Send Email while inviting from dropdown \*\* & Click on **Invite** button. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot13_nc933x.png) ###### 2. **User Action** * User will receive **invite email** * Click on **Accept Invite** * You will receive another email containing the Workstatus ZIP file. * Download and **extract the ZIP file** to a local folder. * Locate the **app `.exe` file** inside the extracted folder. * **Right-click** on the `.exe` file → select **Run as Administrator**. * Windows displays a protection warning: Click **More info**. * Click **Run anyway**. * The Silent App will start running in the background. ###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1c3ucpp.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_dqbx67.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1iu3orr.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-19-114730_ch9ay3.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-19-115209_1sgh1jx.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-19-115241_3odcnr.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot-2026-08-19-115256_1k9i3ee.png) ### 5.Method 3: Invite User Without Email ###### 1. Organization Owner Action * The **Organization Owner** sends a **Silent Invite** to the user with the **Send Email Invitation** option **disabled**. * The user is directly added to the **Employee List**. * Go to the **Employee List**. * Click the **three-dot menu** next to the user. * Select **Download Silent App**. * The Workstatus Silent App ZIP file will be downloaded. * Send the downloaded ZIP file to the user. ###### 2. User Action * Download the Workstatus ZIP file received from the Organization Owner. * **Extract/Unzip** the file. * Open the extracted Workstatus folder. * **Right-click** on the `.exe` file and select **Run as administrator**. * If Windows displays a protection warning, click **More info**. * Click **Run anyway**. * The Workstatus Silent App will start running in the **background**. * No application window is required to remain open. ### ### 6. Troubleshooting ###### Workstatus is blocked by antivirus Ensure that the Workstatus application and required Workstatus files/folders are added to the antivirus **allowlist/exclusion**. Refer to the **Workstatus Antivirus Whitelisting Guide** for the relevant antivirus product. ###### Workstatus does not start * Verify that the User Token is correctly added to `user_token_file`. * Verify that the file is located in the same folder as the Workstatus application. * Run `Workstatus.exe` as administrator. * Check whether antivirus or Windows Security is blocking the application. * Restart the Workstatus application and verify again. ###### Workstatus is not visible after launching The Silent App is designed to run **in the background**, so it may not display a visible application window. Check **Task Manager** to confirm that the Workstatus process is running. Please follow link for any error in Silent Mode : https://support.workstatus.io/en/article/common-question-on-windows-silent-mode-xb7vp1/ Refer following document : https://support.workstatus.io/en/article/how-to-invite-users-in-silent-mode-eeyvmw/#6-