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# Idle Notes Settings(New Design)

### Steps to Configure Idle Notes Settings

1. **Log in** to the application using valid credentials.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_99dpw6.png)

2. Navigate to **Settings** under the **Global** section.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_7585tw.png)

3. Click on **Idle Notes** under the **Timer Apps** section.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1c9r6qj.png)

4. The Idle Notes settings are divided into three categories:

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_nnkh6s.png)

   * **Disabled:** Idle Notes are disabled for all members or selected individual members.
   * **Enabled but Not Mandatory:** Idle Notes are enabled for all members or selected individual members, but entering an idle note is not mandatory.
   * **Enabled and Mandatory:** Idle Notes are enabled, and the respective members are required to provide an idle note.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1y43jfs.png)

5. You can configure the **Disabled**, **Enabled but Not Mandatory**, or **Enabled and Mandatory** settings for individual members as required.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1okidyd.png)

6. You can also apply these settings to **multiple members at once**, allowing you to disable, enable without making it mandatory, or enable and make Idle Notes mandatory for multiple users.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_s59w1c.png)
###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1mimvlo.png)

7. A pop-up confirmation window will appear on the screen asking, **“Are you sure you want to update the settings?”**

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1myzisq.png)

8. After making or saving any changes to the Idle Notes settings, a **success validation message** will appear in the **bottom-right corner** of the screen.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_i3ebvh.png)