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# Installation: Common Error faced in Linux 4.48 App

# Installation: Common Error faced in Linux 4.48 App

QUESTION :  How should I proceed if the externally-managed-environment error appears when running the command sudo pip3 install pynput?
ANSWER    :  Please ignore this error and proceed with the remaining commands provided in the support document.

QUESTION : Why are screenshots and Actity not being captured?
ANSWER    :  refer following document and do step 5, 6 and 7 : [https://support.workstatus.io/en/article/installation-guide-workstatus-linux-app-obehc5/](https://support.workstatus.io/en/article/installation-guide-workstatus-linux-app-obehc5/)

QUESTION : Why are the screenshots being captured as black?
ANSWER    :  Screenshots are capturing back beacuse **Wayland is not disabled. **refer followind doc** **[how to disbled Wayland ](https://support.workstatus.io/en/article/how-to-give-workstatus-screen-capture-permissions-over-linux-fedora-kv8bx3/)