> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.workstatus.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Workstatus Visible App Installation Through Microsoft Intune # Workstatus Visible App Installation Through Microsoft Intune — SOP ###### Purpose This document provides step-by-step instructions for installing the **Workstatus Visible App on Windows systems through Microsoft Intune**. The process involves: * Mapping the user's Machine ID in Workstatus. * Creating the user in Microsoft Intune. * Assigning an Intune license to the user. * Connecting the user's Windows system to Microsoft Entra ID. * Registering the device with the organization's MDM. * Creating and assigning the Workstatus Visible App in Intune. * Verifying the installation and data synchronization. --- ###### Prerequisites Before starting the installation, ensure the following: * Admin/IT team has access to Microsoft Intune. * Admin/IT team has access to Microsoft Admin Center. * User has a Windows system. * The **previous** version of the **Workstatus** app should be **uninstalled**. * User has **Administrator access** to the Windows system. * Workstatus Visible App package is available. * Workstatus custom detection script is available. * User's Machine ID is available/mapped in Workstatus. * Internet connectivity is available on the user's system. --- ### 1. Admin / IT Team Actions ### 1.1 Create User in Microsoft Intune ###### Step 1: Open Microsoft Intune Open the Microsoft Intune portal: [Microsoft Intune Admin Center](https://intune.microsoft.com/auth/login/?utm_source=chatgpt.com) ###### Step 2: Create a User * Log in with the Admin/IT account. * Go to **Users**. * Click **Create User**. * Select **Create New User**. * Enter the **User Principal Name**. * Enter/copy the user's email address. * Enter the **Display Name**. * Set/copy the temporary password. * Click **Review + Create**. * Review all the entered information. * Click **Create**. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot20_1nohs7k.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot21_t2z00u.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot22_eu0v32.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot23_lvzqnv.png) **Note:** Keep the user email address and temporary password available because they will be required when connecting the user's Windows system to Microsoft Entra ID. ### 1.2 Assign Microsoft Intune License to the User After creating the user, assign an Intune license. ###### Step 1: Open Microsoft Admin Center Open: [Microsoft Admin Center – Users](https://admin.cloud.microsoft/?ocid=cmm45ut5ap0\&utm_source=chatgpt.com#/users) ###### Step 2: Assign License * Go to **Users**. * Select **Active Users**. * Search for the newly created user. * Click the **three-dot (...)** menu. * Select **Manage Product Licenses**. * Go to **Licenses and Apps**. * Select the appropriate **Microsoft Intune license**. * Enable the Intune license. * Click **Save Changes**. ###### Verification Verify that the Intune license is successfully assigned to the user before proceeding. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot24_zstgtq.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot26_1iel06z.png) # 2. Action on User's Windows System **Requirement: The user must have Administrator access to the Windows system.** ###### 2.1 Open Work or School Account Settings On the user's Windows system: * Open **Settings**. * Go to **Accounts**. * Select **Access work or school**. * Click **Connect**. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot27_g0tivv.png) ###### 2.2 Join Device to Microsoft Entra ID * In the account connection window, click **Join this device to Microsoft Entra ID**. * Enter the **user email address** created in Intune. * Enter the temporary password created during user creation. * Click **Sign in**. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot28_1ql4nfh.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot29_1u4fbp.png) ###### 2.3 Update User Password The **Update Your Password** screen will appear. Enter: * **Current Password:** Temporary password provided during user creation. * **New Password:** Create a new password. * **Confirm Password:** Enter the new password again. Click **Sign in/Submit** as applicable. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot30_1w06las.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot31_rkbolt.png) ###### 2.4 Complete Device Registration The system will display a **Registering your device** screen for a short period. After registration: * The **Account Added to this device** confirmation screen will appear. * Click **Done**. * If a confirmation pop-up appears, click **Join**. * Wait for the registration process to complete. * When **You're all set** appears, click **Done**. The Windows user account is now connected to **Microsoft Entra ID**. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot32_nk2xz0.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot34_1lfirfh.png) ###### 2.5. Connect the Device to Company MDM After joining the device to Microsoft Entra ID: * Go back to **Settings → Accounts → Access work or school**. * Click **Connect**. * Enter the user's company email address. * Enter the user's password. * Complete the connection process. After successful connection, the **Connected to company MDM** option should be displayed. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_2539ra.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot7_1yo586o.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot8_1qq1t01.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot9_uzg6lj.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot10_euedut.png) ###### 2.6 Verify MDM Connection * Click **MDM**. * Click the **Info** button. * The **Managed by Vinove** screen will open. * Scroll to the bottom of the page. * Click **Sync**. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_lon3zh.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot36_1i3cj65.png) || Important: Syncing the device ensures that the latest Intune policies and application assignments are received by the user's Windows system. # 3. Admin / IT Team — Create Workstatus Visible App in Intune After the user's device is registered with Intune/MDM, the Admin/IT team can create the Workstatus Visible App deployment. ###### 3.1 Open Windows Apps * Log in to Microsoft Intune. * Go to **Apps**. * Select **Windows**. * Click **Create**. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot37_1ihybcw.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot38_m82gxb.png) ###### 3.2. App Information * Select **Windows app (Win32)**. * Click **Select**. * Click **Select package file**. * Upload the [Workstatus Visible App package ](https://app.workstatus.io/downloads/windows/visible/7.0/intune/install.intunewin)provided by the Workstatus team. * Enter the required **Publisher Name**. * Enter app version * Click **Next**. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot39_1q2fnm0.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot40_924xru.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot41_1mmj58j.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot42_16xt9io.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot43_50tqgz.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot44_1yi2f5a.png) ###### 3.3. Program Configuration Configure the installation commands. **Install Command** : * **powershell.exe -NoProfile -ExecutionPolicy Bypass -File ".\install.ps1"** **Uninstall Command :** * **powershell.exe -NoProfile -ExecutionPolicy Bypass -File ".\uninstall.ps1"** After entering the commands: * Verify the commands carefully. * Click **Next**. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot45_1haw0hr.png) ###### 3.3. Requirements Configure the application requirements. **Operating System Architecture** * Check **Operating System Architecture**. * Select **No** for the applicable architecture requirement as per the Workstatus package configuration. ###### Minimum Operating System Select: **Windows 10 1607** Click **Next**. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot46_1h5vz71.png) **Note:** Keep the minimum OS version aligned with the Workstatus application's supported Windows version if the package requirements are updated. ###### 3.4. Detection Rules Detection rules allow Intune to determine whether the Workstatus Visible App is already installed. * Select **Custom Detection Script**. * Upload the [Workstatus detection script](https://app.workstatus.io/downloads/windows/visible/7.0/intune/detect.ps1) provided by the Workstatus team. * Set: 1. - **Run script as 32-bit process on 64-bit clients:** No - **Enforce script signature check:** No - **Run script silently:** No * Click **Next**. **Important:** Use the exact detection script provided by the Workstatus team. Do not modify the script unless instructed. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot47_112i5kd.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot48_agh1i8.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot49_1c39iln.png) ###### 3.5. Dependencies On the **Dependencies** page: * Review the configuration. * No additional dependency is required unless specified by the Workstatus team. * Click **Next**. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot50_52jqky.png) ###### 3.6. Supersedence On the **Supersedence** page: * Review the configuration. * No supersedence configuration is required unless replacing an existing Workstatus application version. * Click **Next**. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot51_5ev5ba.png) ###### 3.7. Assignments Assign the Workstatus Visible App to the required users or devices. The following options are available: * **Add Group** * **Add All Users** * **Add All Devices** Select the appropriate assignment based on the deployment requirement. For a user-based deployment, select **Add All Users** or the appropriate user group. For a device-based deployment, select **Add All Devices** or the appropriate device group. Click **Next**. **Recommendation:** For production deployment, use a specific user/device group instead of assigning the application to all users or all devices unless the deployment is intentionally organization-wide. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot52_2ze3uc.png) ###### 3.8. Review + Create 1. Review all application configuration details. 2. Verify: * App package * Install command * Uninstall command * Requirements * Detection script * Dependencies * Assignments 3. Click **Create**. The Workstatus Visible App package will begin uploading to Microsoft Intune. **Note:** Application upload may take several minutes depending on the package size and internet connection. ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot53_17xx37d.png) ### 4. Verify App Installation Status in Intune After assigning the Workstatus Visible App, Admin/IT can verify the deployment status from Microsoft Intune. * Log in to **Microsoft Intune**. * Go to **Apps → Windows**. * Search for and open the **Workstatus Visible App**. * Open the **Overview** or **Monitor** section. * Check the application installation status. Intune displays the installation status for the assigned users/devices. ### Installation Status | **Status** | **Description** | | ---- | ---- | | **Total** | Total number of users/devices assigned the Workstatus application | | **Installed** | Workstatus Visible App was successfully installed | | **Not Installed** | Application has not been installed on the assigned system | | **Failed** | Application installation failed | | **Install Pending** | Installation is waiting to be processed by Intune | | **Not Applicable** | Application is not applicable to the assigned user/device | ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/screenshot54_1qapaku.png) ### 5.App Installation on User System After the application is successfully uploaded and assigned: * Intune will deploy the Workstatus Visible App to the assigned Windows system. * The user's Windows system must be connected to the Internet. * The device must be successfully enrolled with Intune/MDM. * The device should perform an Intune sync. * Intune will download and install the Workstatus Visible App. * Search for the **Workstatus Application** on the user's system. * The Workstatus login screen will appear. * Enter the user's **Username/Email** and **Password**. * Click **Sign in**. * After successful login, select the required **Project** from the project list. * Select the required project and click **Start Timer**. ### 6. Data Synchronization After successful installation: * Workstatus services will start running on the user's system. * The application will communicate with the Workstatus backend. * User activity/tracking data should begin synchronizing. * Initial data synchronization may take approximately **10–15 minutes**. **Note:** The exact synchronization time can vary depending on network connectivity, device performance, Intune policy sync, and Workstatus service status. ### 7. Troubleshooting ###### Workstatus App is not installing Check: * Device is connected to the Internet. * Device is connected to company MDM. * Intune license is assigned to the user. * User/device is included in the application assignment. * Intune has successfully synced. * Installation command is configured correctly. * Workstatus package was uploaded successfully. * Detection script is configured correctly. ###### App is installed but data is not syncing Check: * Machine ID is correctly mapped to the Workstatus user. * Internet connection is available. * Workstatus services/processes are running. * Wait approximately **10–15 minutes** for initial synchronization. * Verify the user/device association in Workstatus. * Check application logs if data still does not appear.