> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.workstatus.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Invitation Email Not Received.



### Workstatus Confirmation Email Not Received

The confirmation email includes a confirmation link which, upon clicking will confirm your Workstatus account. If you haven’t received your confirmation email within a few minutes of signing up, there are some things you can do.

Sometimes email servers can block the emails that we send to users for confirmation.  The first step here is always to **check your spam folder**. If the email isn’t showing in your spam folder, you can **ask the organization owner to resend the email**. For them to do this, follow these steps:

**Step 1**. * Click on **Employees** on the left-hand menu, 

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1yexyga.png)

**Step 2.**  Click On Manage Invitation Tab .

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1rj9v96.png)

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1hmhifi.png)

**Step 3.**  Click the three-dot (⋮) menu next to the member's invitation entry and choose Resend Invite.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_4fegm2.png)

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_yv8wm6.png)

**Step 4.**  After selecting Resend Invite, a Resend Invitation pop-up will appear. Click the Resend button to send the invitation again. 

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1omtvez.png)

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_l1kdm3.png)

**Step 5**. If after re-sending the invite, you still haven’t received the Invitation email, you can whitelist Workstatus on your email server by following the steps [here](https://www.campaignmonitor.com/resources/guides/whitelisting/).

**Step 6.** Alternatively, after whitelisting and you still didn’t find the confirmation email, please contact us at **hello@workstatus.io**