> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.workstatus.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Password Reset, Change Password, and Wrong Password.


# Password Reset, Change Password, and Wrong Password

If you wish to change your password, you can do so directly from your profile page.

If you have forgotten your password, you may go through the **Forgot your password**? process to reset it.

If you enter an incorrect password while logging in, an error message will be displayed. The password field will be highlighted to indicate the error.

### Table of Contents

* Change Password
* Reset password
* Wrong Password

Note: At least 1 special character is required to create password for login.(Max  100 characters)

### Change Password : 

* **STEP 1**

Click on ** : Profile dropdown, then click on Profile**.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_m9exxm.png)

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1a3ffmj.png)

* **STEP 2**

Navigate to Credentials widget, click on Edit Details.


###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_w24o5.png)

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_16tl5st.png)



* **STEP 3**

Type in your current password, then choose a new password, confirm it again and then click Save.


###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_zfofdf.png)

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1jouxl0.png)



The password shall thus be changed successfully.
 
### Reset Password : 

If, for any reason, you don’t have access to your Workstatus account, simply go to https://app.workstatus.io/auth/login
The steps on how to **Reset** your current password are as follows:

* **STEP 1**

Click the **Forgot password**? link that’s right underneath the sign in form.


###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1w30yz.png)

* **STEP 2**

Type your Workstatus email address , then click the **Send reset link** button so we can send instructions on how to change your password.


###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_ebutta.png)

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_cfw6fi.png)


* **STEP 3**

When you receive the email, click on the **Reset Password** button.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_142cd4u.png)

* **STEP 4**

You will be directed to a page to reset your password. Enter the email, new password and confirm password and click **Reset Password**.

###### ![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_t1oxk1.png)
* **STEP 5**

###### ** Forgot Password – Reset Limit :**

You can request a password reset email up to **3 times within 1 hour**.
If you exceed this limit:
* A restriction message will be shown.
* No further reset emails will be sent.
After **1 hour**, you can request the password reset email again.


![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_109k96d.png)


### Wrong Password : 

If an incorrect password is entered while logging in, Workstatus applies additional security checks to protect your account.

* Enter your **Email** and **Password**, then click **Login**.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_b5jp7j.png)

* If the password is wrong, an error message appears:
“Please enter correct password.”

![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1c372ic.png)

* After a wrong attempt, the **Password field turns red** and a **Security Code (Captcha)** is displayed.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_1pw3x4s.png)

* Enter the captcha — the **Login button remains disabled until captcha is filled**.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_wulpeh.png)


* You can attempt a wrong password **up to 3 times within 1 hour**.
* After 3 failed attempts, a **restricted message** is shown and login is temporarily blocked.
* You can try logging in again **after 1 hour** using the correct password.

![](https://storage.crisp.chat/users/helpdesk/website/-/f/3/e/4/f3e4eb6758a66800/image_qjpwt3.png)


###### Important:

* Captcha is mandatory after a wrong password attempt.
* Login will not proceed without entering the captcha.
* Once restricted, access is restored automatically after 1 hour.