Common Question on Windows Stealth Mode

Fixing error in Windows Stealth Mode

QUESTION:

How to check if application is running on my System?"

ANSWER:

Please Open Task Manager >> check the application is running in Background Processes. If application is present - it indicates that app is running on the PC.

QUESTION:

What to do if application is cannot be seen in Task manager>> Background Process?

ANSWER:

There can be two possibilities for same:

a. It is externally killed by user.

b. The antivirus is blocking the Workstatus app. refer following document for how to bypass antivirus : Bypassing Windows Desktop App Antivirus

b. It has been stopped by Windows. To check that go to Task manager >> Start up > check for Workstatus application and check if status is "Disabled" right click and mark it as "Enabled."

How to uninstall the application if its in stealth mode

Refer Following document : Uninstalltion Step

QUESTION:

If the account got expired and users are on stealth mode how to make users active once the account convert into active state.

ANSWER:

• If the user’s account expires, the Workstatus app continues running in the background and checks for activation every 4 hours. The 4-hour timer starts from the last time the app was launched. If the account is activated within a cycle, the app will automatically start at the end of that 4-hour window. If not, it moves to the next 4-hour cycle and keeps checking until activation.
• If you want to receive the data immediately after activating the account, the user can restart the system, and the data will start appearing.

QUESTION:

Why User Token file Shows Double Extension Name (e.g., user_token_file.txt.txt)

ANSWER :

In Windows systems, it is common to see file names appearing with double extensions, such as user_token_file.txt.txt. This usually happens due to default Windows Explorer settings or the way files are saved using certain applications like Notepad. This document explains the reason and provides clear steps to resolve the issue.

1. Why Double Extensions Appear

Reason 1: Windows Hides File Extensions by Default

When file extensions are hidden, users sometimes manually type .txt while creating or saving a file. Windows then adds .txt again automatically, causing the filename to become:

user_token_file.txt.txt

Reason 2: Application Automatically Adds .txt

Tools like Notepad add .txt if the user does not choose "All Files (.)" during saving. Even if the user enters user_token_file.txt, Notepad still appends .txt, resulting in:

user_token_file.txt.txt

2. How to Check and Fix the Issue

Step A: Enable File Extension Visibility in Windows

• Open File Explorer.
• Click on View in the top menu.
• Select Show.
• Enable File name extensions.

After enabling this setting, you will clearly see file names with their actual extensions (e.g., .txt, .pdf, etc.).

Step B: Save Files Correctly (Notepad Example)

When saving a file using Notepad:

• Click File → Save As.
• In the Save as type dropdown, select All Files (.).
• Enter the file name exactly, for example:
• user_token_file.txt
• Click Save.

This prevents Windows from adding .txt automatically.

3. How to Fix Already Affected Files

To fix files that already have double extensions:

• Right-click the file.
• Select Rename.
• Remove the extra .txt so the name becomes: user_token_file.txt
• Press Enter.

Updated on: 12/12/2025