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• How to install Workstatus on my Android device?

  How to install Workstatus on my Android device? The Workstatus time tracking app is currently available for Android devices. To install the app, please follow the instructions below: STEP 1 Open the Google Play Store app. STEP 2 On the search bar, type Workstatus, then click on the Workstatus app that shows in the search results. STEP 3 Click the Install button and the instaPopular

• Install and Sign-in into Windows Desktop Client

  Install and Sign-in into Windows Desktop Client Windows Desktop Client: Install and Sign In Below are the instructions on how to install and sign-in to the Windows desktop client: STEP 1 After downloading the installer, run it, then go through the standard installation steps. STEP 2 After installing, it will prompt you to sign in. Enter your Workstatus account’s email address aSome readers

• Install and Sign Into WorkStatus Mac Desktop Client

  Install and Sign Into WorkStatus Mac Desktop Client Here are instructions on how to install and then sign in to the Mac desktop client. STEP 1 Once you have downloaded the Mac desktop client, you will need to install it by dragging the app into the Applications folder. STEP 2 Go into the Applications folder and double click on the WorkStatus app. ![](https://storage.crisp.chSome readers

• “No Projects” message showing on my Workstatus client/app.

  “No Projects” message showing on my Workstatus client/app. No Projects Message If you have recently added a project (or were added to a project) but it isn’t showing up on the Workstatus client it may be due to any of the following reasons: Workstatus’ servers sync every 10 minutes. If the project was added 5 minutes ago, you’ll have to wait for an extra 5 for it to display on theSome readers

• Can’t find my desktop client/application (Windows, OS X)

  Can’t find my desktop client/application (Windows, OS X) In this article, we will go over how you can find the desktop application on your computer and create a desktop shortcut to make the application easier to find. Finding the WorkStatus application on your machine Finding the WorkStatus application on Windows Finding the WorkStatus application on OSX If for some reason you’re unableSome readers

• Time Tracker Apps Overview

  Time Tracker Apps Overview To get started tracking your time with Workstatus, you will need to download one of our software client applications. Workstatus offers various apps across operating systems and devices, catering to your organization’s setup. If you’re planning or are unable to install any software or apps on your machine, please contact us at hello@workstatus.io. Each one of our time tracking apps carries a different set of time tracking features. For example, some features may bSome readers

• Web Application Walkthrough

  Web Application Walkthrough We’re currently improving this video walkthrough but it’s not ready yet! In the meantime, one of these articles might help you find the answer you need: Dashboard Widgets Viewing activities in the mobile app Dashboard [Quick Start Guide for New Users](https://support.workstatusSome readers

• View and edit timesheets on the mobile app

  View and edit timesheets on the mobile app Are you on the move without access to a PC? You can view, add, or edit timesheets directly for yourself or your team from within the Workstatus mobile app. The Modify Time setting should be enabled for you to be able to add/edit time. If you are unable to do so, please reach out to your organization owner to enable the setting for you.Some readers

• How to contact support via the iOS app?

  How to contact support via the iOS app? You can contact Workstatus’ support through the iOS application directly. STEP 1 Click on the menu icon on the upper left side of the app. STEP 2 Click “FAQ's and Help” on the menu. STEP 3 Search for the query on theSome readers

• Viewing activities in the Dashboard of mobile app

  Viewing activities in the Dashboard of mobile app WorkStatus now offers the ability to view your Dashboard activities directly from mobile applications. IOS Android The dashboard in the mobile app gives you a detailed overview of your own or your teams’ work hours and activities. It allows you to view the data for specific members or organizations. IOS STEP 1 Tap on the menu icon on the upper left-hand corner. ![](https://storage.crisp.chat/users/helpdesk/website/f3Some readers

• Installation: Error while opening file for writing

  Installation: Error while opening file for writing Fixing installation error in Windows QUESTION: How will I proceed if I get the error “Error opening file for writing?” ANSWER: To successfully install the app, right-click on the downloaded installer and click “Run as administrator“. This error message and the steps to resolve it are only for users installing the app on comSome readers

• Signing out from the mobile app

  Signing out from the mobile app You can sign out from the mobile apps by following these steps. IOS Android IOS STEP 1 Click on the Menu Icon located on the upper left side. The screen will slide to make additional options available. STEP 2 From there you can choose to Log Out at the bottom of the page. A confirmation page will pop up, click on Sign out.Some readers

• Can time be tracked offline?

  Can time be tracked offline? In Workstatus, a user can track time even if the timer is Offline. This is beneficial when there are internet connectivity outages. This way the WorkStatus time tracker stores the activity locally until the tools are back online and the data is preserved. QUESTION: Can you track time offline with Workstatus? ANSWER: As long as you are logged into the desktop app, you are able to track time without an internet connection. Workstatus will continue to stoSome readers

• Is WorkStatus Crashing or Running Slowly?

  IS WorkStatus Crashing or Running Slowly? WorkStatus Crashing or Running Slowly Is WorkStatus crashing or running slowly on your computer or causing runtime errors? If that is the case, please check to make sure that you are using the current release first. To do this, right-click on the WorkStatus icon in your system tray and select “About WorkStatus” from the menu. Alternatively, you can click the “Check for Updates” option to have WorkStatus automatically search for updates.Some readers

• How to refresh the desktop app to fetch for changes in the organisation?

  How to refresh the desktop app to fetch for changes in the organisation? QUESTION: How do you refresh the Workstatus app? ANSWER: To refresh the desktop app to sync it with your organization, just click the circular arrow icon on the bottom left corner of the app:Some readers

• URL and App Tracking

  URL and App Tracking The App & URL tracking feature allows you to effectively monitor your team by giving you information about how much time is being spent on a particular application and URL while working. Java apps do not always detect as the correct application but do always get seen as “something” Java (i.e. Netbeans showing up as Android SDK manager on the list of apps in Workstatus). STEP 1 Click on the Activity and then Apps. ![](https://storage.crisp.chat/users/helpdSome readers

• Can Workstatus be run without a user knowing it?

  Can Workstatus be run without a user knowing it? Question: Can Workstatus be started without the user knowing it? Is there a stealth mode? Answer: No. In order for Workstatus to track time and take screenshots or monitor activity levels, the user needs to press the start button on their app. There isn’t a way to run it without the user knowing about it.Some readers

• How to give Workstatus screen capture permissions over MacOS Catalina

  How to give Workstatus screen capture permissions over MacOS Catalina? With macOS Catalina (10.15), Apple introduced new security and privacy features for your Mac. To ensure that WorkStatus is able to capture screenshots of your screen, you will need to grant our app access. Please follow the steps below to do that: Give Workstatus screen capture permissions Troubleshoot issues with screenshots Give Workstatus screen capture permissions STEP 1 On your Mac, select System PSome readers

• Signing up for Workstatus through the Mobile app

  Signing up for Workstatus through Mobile app If you don’t have access to a computer, you can sign up for a Work status account or join an existing Work status organization directly from the mobile application. Mobile signup page. If you haven’t downloaded the application yet, you can do so here. Signing up using the mobile app Joining an existingSome readers

• Workstatus Requirements Mac OS X

  Workstatus Requirements Mac OS X QUESTION: What version of Mac OS X do I need to use Workstatus? ANSWER: Currently, we are only supporting OS X 10.14 or newer. Several pieces of functionality won’t work on less than 10.14 versions at this time so it most likely won’t be supported in the future either.Some readers

• Uninstalling WorkStatus

  Uninstalling WorkStatus Table of Contents Windows OSX Uninstalling on Windows Navigate to Apps & Features (Windows 10) Program & Features (Windows 8). Locate the WorkStatus app, then click the Uninstall button. Uninstalling on OSX Navigate to the Applications folder. Right click on the WorkStatus app, then click on Move to Trash. ![](https://storage.crisp.chat/users/Some readers

• How to enable App & URL tracking for OSX

  How to enable App & URL tracking for OSX Updates to macOS now require that the user gives Workstatus’ time tracking app the permission to record Apps and URLs. OSX asks for permission the first time the timer is started with that feature active, and if the user does not explicitly click confirm they will have to manually enable it in the OSX settings. If the user has a browser with the setting for App or URL tracking disabled/denied, this is what will appear (and they will need to open the sSome readers

• How to add notes via Android app

  How to add notes via the Android app In Workstatus, it is possible to add notes to your timesheets directly from our Android app. How to add a note from the Android app Viewing notes Reports Timesheets How to add a note from the Android app STEP 1 Once you’ve started tracking time, click on the Add note icon from the bottom right side of the application. **STSome readers

• No Tasks/To-dos assigned

  No Tasks/To-dos assigned Tasks/To-dos are not assigned QUESTION: What does “You have no Tasks/To-dos assigned” in the Workstatus app mean? ANSWER: The tasks/to-dos window is where you will see your To-Dos or project management tasks. This message will appear on the client application when there are no To-Dos assigned to you.Some readers

• Refreshing the mobile app to fetch changes in the organization

  Refreshing the mobile app to fetch changes in the organization You can manually refresh the mobile app to fetch for new changes done in the organization (such as the addition of new projects.) To manually refresh the app, tap anywhere on the bottom half of the screen and drag downward. A small refresh icon will appear and will spin while it fetches the changes. Android iOSSome readers

• Does Workstatus have the Mobile App?

  Does Workstatus have the Mobile App? Yes! Workstatus currently has an iOS app that you can download here and read more about here. We also have an Android app that can be downloaded here. Note: Due to the limitations placed by mobile providers, the app can only track time and locations and does not have the capability to record screenshots as well aSome readers

• Couldn't connect to Workstatus server

  Couldn't connect to Workstatus server That usually happens when the security (SSL) certificates on your computer are outdated or there’s some sort of internet connectivity issue. Could you please perform the following: Turn off the modem/ router (Internet) for 10 minutes then start, try to connect. Very Important: Make sure your operating system is up-to-date. Please ensure you update this via Windows Update. (Specifically, certificate chain updates/root certificate bundle). CheSome readers

• Task tracking via mobile devices

  Task tracking via mobile devices Need to track task hours on your mobile device? We’ve got you covered! Now you can track time on tasks on your mobile device with our iOS or Android app. Learn what you can do with our mobile app and where to download it here. Once you’ve downloaded and installed the app on your mobile device, just follow these steps to start tracking time on your assigned tasks. STEP 1 To change the organization, click on the chSome readers

• How does the Workstatus Idle-Time / Inactivity Warning Work?

  How does the Workstatus Idle Time / Inactivity Warning Work? The Idle Time/Inactivity Warning is another important feature provided by Workstatus. This feature lets users track time with precision. While it is easy to start/stop the Workstatus App when the user starts or finishes work, sometimes, they might forget to start or stop the timer. Workstatus has included features that prompt/remind users to track time in such situations. One such feature is the Idle Time/Inactivity Warning. ThisSome readers

• Using the project search feature on the desktop and mobile apps

  Using the project search feature on the desktop and mobile apps Workstatus offers a way to quickly filter your assigned projects, to find the one you need to track time to. This is extremely useful for users who have multiple projects they track time to on a regular basis. The Workstatus project search feature works with both our desktop app & our mobile app. Project search in the desktop app STEP 1 Click on the project search bar. ![](https://storage.crisp.chat/users/helSome readers