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How to Install Workstatus Mac App in Silent mode.

How to Install Workstatus Mac App in Silent mode.

This document provides step-by-step instructions to install the Workstatus Silent App on macOS (Apple Silicon).


Supported macOS
  • Apple Silicon (Metal) macOS version 14.8 and above
  • Intel chip macOS version 14.8 and above


Download Mac Silent App


Note :

  • If the user has already installed the Visible Mode app, please uninstall it first.
  • If the user’s account setting is in Visible Mode but they are using the Silent Mode app, the app will, by default, run in Silent Mode. To change this, update the setting through Tracking Mode Settings.


Installation Steps



Method 1: Download Workstatus Mac Silent App with User Token

The Admin can download a ZIP file containing both the Workstatus Mac Silent App installation package (PKG) and the respective user's token file directly from the Employee section of the Workstatus web application.
The Admin then shares the ZIP file with the respective user. The user needs to extract the ZIP file, place the token file directly in the Downloads directory, and install the Workstatus Silent App using the PKG file.


Step 1: Download the Mac Silent App (Admin Side)
  • Log in to the Workstatus Web Application using an Admin account.
  • Navigate to People >> Employee
  • Search for the username on whose Mac system you want to install the Silent App.
  • Click the three-dot menu (⋮) next to the username.
  • Click on Download Silent App.
  • Select Mac OS.
  • The Mac Silent App installation ZIP file will be downloaded to your system.
  • Share the downloaded ZIP file with the respective user.









Step 2: Extract the Downloaded File (User Side)
  • The user needs to download the shared ZIP file on their Mac system.
  • Right-click on the ZIP file and select Open With → Archive Utility, or double-click the ZIP file to extract it.
  • After extraction, the folder will contain the following two files:
    • Token File
    • Workstatus Mac Silent App (.pkg) File





Step 3: Copy the Token File to the Downloads Directory

Important

  1. Open the extracted folder.
  2. Copy the Token File.
  3. Navigate to the user's Downloads directory.
  4. Paste the Token File directly into the Downloads directory.
Important: The Token File must be placed directly inside the Downloads directory. Do not paste the Token File inside any subfolder.




Step 4: Install the Workstatus Mac Silent App
  1. Open the extracted folder.
  2. Double-click the Workstatus Mac Silent App (.pkg) file.
  3. The macOS Installer window will appear.
  4. Follow the installation wizard:
    • Click Continue.
    • Click Continue again, if prompted.
    • Click Install.
  6. Enter the Mac administrator password if prompted.
  7. Wait until the installation process is completed.
  8. Once installation is successful, click Close.









Step 5: Grant Required Permissions

After installing the Workstatus Mac Silent App, the user must grant the required permissions from System Settings → Privacy & Security.
Follow the steps below to enable all required permissions:
1. Accessibility

  • Open System Settings on the Mac.
  • Navigate to Privacy & Security → Accessibility.
  • If Workstatus is already present in the permission list, select Workstatus.
  • Click the Minus (-) button to remove the existing entry.
  • Click on Plus (+) button
  • Press Command + Shift + G → enter path to Workstatus (/Users/yash/Library/Application Support/Workstatus) → Add Workstatus.


Note: Here, ‘yash’ refers to the user’s system name.







2. Input Monitoring
  • Open System Settings on the Mac.
  • Navigate to Privacy & Security → Input Monitoring.
  • If Workstatus is already present in the permission list, select Workstatus.
  • Click the Minus (-) button to remove the existing entry.
  • Click on Plus (+) button
  • Press Command + Shift + G → enter path to Workstatus (/Users/yash/Library/Application Support/Workstatus) → Add Workstatus.

Note: Here, ‘yash’ refers to the user’s system name.






3. Screen & System Audio Recording
  • Open System Settings on the Mac.
  • Navigate to Privacy & Security → Input Monitoring.
  • If Workstatus is already present in the permission list, select Workstatus.
  • Click the Minus (-) button to remove the existing entry.
  • Click on Plus (+) button
  • Press Command + Shift + G → enter path to Workstatus (/Users/yash/Library/Application Support/Workstatus) → Add Workstatus.

Note: Here, ‘yash’ refers to the user’s system name.






Step 6: Restart System


  • Restart your Mac to apply the changes.


Method 2: Download Workstatus Mac Silent App and Configure User Token

The user can download the Workstatus Mac Silent App directly from the Workstatus web application. The Admin must separately generate and share the respective user's token file with the user.
The user then needs to place the received token file directly into the Downloads directory and install the downloaded PKG file to complete the installation.


Step 1: Download the App



Step 2: Prepare the App
  • Open Terminal.
  • Create a user token file in the Download Directory location by running following command : touch user_token_file.txt
  • Open workstatus admin account → go to People module → go to Employees section → click on three dots → Copy user token
  • Peste User token into user_token_file.txt




Step 3: Launch the App


  • Double-click the Workstatus app.



A.Permission popup will appear. Click on Done.

  • Go to System Preferences → Privacy & Security.
  • Click “Open Anyway” in front of Workstatus.
  • Another confirmation popup may appear → Click “Open Anyway” again.
  • If Asking Administration Permission then grand permission.
  • Are you sure you want to open Workstatus?' popup will be displayed. Click on Open.








Step 4: Grant Required Permissions


Go to System Preferences → General → Login Items & Extensions → Open at Login → if Workstatus is not add then Add Workstatus



  • Go to System Preferences → Privacy & Security and allow Workstatus access to the following:


1. Accessibility



  • Press Command + Shift + G → enter path to Workstatus → Add Workstatus.


Note: Here, ‘test’ refers to the user’s system name.





2. Automation



  • Press Command + Shift + G → enter path to Workstatus → Add Workstatus.

Note: Here, ‘test’ refers to the user’s system name.





3. Input Monitoring



  • Press Command + Shift + G → enter path to Workstatus → Add Workstatus.

Note: Here, ‘test’ refers to the user’s system name.






4. Screen Recording



  • Press Command + Shift + G → enter path to Workstatus → Add Workstatus.

Note: Here, ‘test’ refers to the user’s system name.






Step 6: Restart System


Restart your Mac to apply the changes.



Important Notes


  • Always use the correct user's token file.
  • The token file must be placed directly inside the Downloads directory, not inside any subfolder.
  • Do not use another employee's token file.
  • Ensure the PKG file and token file are shared with the correct user.
  • Verify successful installation after completing the setup.
  • After installation, if the user's data is not visible in the application, please follow these steps:
  • Check whether the User Token file is available at the following location:

/Users/yash/Library/Application Support/Workstatus

  • If the User Token file is missing, manually paste the User Token into the specified location.
  • Restart the system to apply the changes.

Note: Here, yash refers to the user's system username. Replace it with the respective user's system username.

Updated on: 30/10/2026

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