Workstatus Silent App – Windows Installation Guide

1. Purpose

This document provides step-by-step instructions for installing the Workstatus Silent App on Windows and running it in the background.

2. Prerequisites

Before installing the Workstatus Silent App, ensure the following requirements are met:

• Windows system is available and the user has administrator access.
• Workstatus Silent App installation package is available.
• User Token is available.
• If an antivirus or endpoint security application is installed, Workstatus must be added to the antivirus allowlist/exclusion list before installation.

For antivirus whitelisting instructions, refer to: [Workstatus App – Antivirus Whitelisting Guide]

3. Method 1 – Download and Install Workstatus App

Step 1: Download Workstatus App

• Download the Workstatus Silent App: Download Windows Silent App
• Save the downloaded ZIP file to the required location.

Step 2: Extract the Application

• Right-click the downloaded ZIP file.
• Select Extract All.
• Extract the Workstatus application to the required folder.

Step 3: Create the User Token File

• Open the extracted Workstatus application folder.
• Open Command Prompt in the same folder.
• Run the following command: type nul > user_token_file
• A file named user_token_file will be created.
• Open the user_token_file using Notepad.
• Paste the User Token provided for the user into the file.
• Save the file.

Note: Make sure the file name is exactly user_token_file and does not have an additional .txt extension.

Step 4: Run Workstatus

• Locate the Workstatus.exe file.
• Right-click Workstatus.exe.
• Select Run as administrator.

Alternatively, you can double-click Workstatus.exe to launch the application.

Step 5: Windows Protection Warning

If Windows displays a protection warning:

• Click More info.
• Click Run anyway.
• Windows will allow the Workstatus application to start.

Note: This warning may appear because Windows SmartScreen does not recognize the application publisher. Verify that the Workstatus application was downloaded from the official/provided source before selecting Run anyway.

Step 6: Verify the Application

• After launching, Workstatus will automatically run in the background.
• No application window needs to remain open.
• Verify that the Workstatus process is running from Task Manager.
• Confirm that the application starts tracking/syncing as expected.

4.Method 2 - Installation via Email Invitation (with ZIP file)

1. Org Owner Action

• The organization owner invites the user in Silent Mode from the dashboard.
• The user will receive an email containing the Silent App ZIP file as an attachment.

STEP 1
Go to People >> Click on Employees>> Invite New Member

STEP 2

You can invite Silent Users below ways .

A) With sending Invitation mail to user

• Enter Email- id, User Role, select invite mode as Silent , **select Send Email while inviting from dropdown ** & Click on Invite button.

2. User Action

• User will receive invite email
• Click on Accept Invite
• You will receive another email containing the Workstatus ZIP file.
• Download and extract the ZIP file to a local folder.
• Locate the app .exe file inside the extracted folder.
• Right-click on the .exe file → select Run as Administrator.
• Windows displays a protection warning: Click More info.
• Click Run anyway.
• The Silent App will start running in the background.

5.Method 3: Invite User Without Email

1. Organization Owner Action

• The Organization Owner sends a Silent Invite to the user with the Send Email Invitation option disabled.
• The user is directly added to the Employee List.
• Go to the Employee List.
• Click the three-dot menu next to the user.
• Select Download Silent App.
• The Workstatus Silent App ZIP file will be downloaded.
• Send the downloaded ZIP file to the user.

2. User Action

• Download the Workstatus ZIP file received from the Organization Owner.
• Extract/Unzip the file.
• Open the extracted Workstatus folder.
• Right-click on the .exe file and select Run as administrator.
• If Windows displays a protection warning, click More info.
• Click Run anyway.
• The Workstatus Silent App will start running in the background.
• No application window is required to remain open.

6. Troubleshooting

Workstatus is blocked by antivirus

Ensure that the Workstatus application and required Workstatus files/folders are added to the antivirus allowlist/exclusion.
Refer to the Workstatus Antivirus Whitelisting Guide for the relevant antivirus product.

Workstatus does not start

• Verify that the User Token is correctly added to user_token_file.
• Verify that the file is located in the same folder as the Workstatus application.
• Run Workstatus.exe as administrator.
• Check whether antivirus or Windows Security is blocking the application.
• Restart the Workstatus application and verify again.

Workstatus is not visible after launching

The Silent App is designed to run in the background, so it may not display a visible application window. Check Task Manager to confirm that the Workstatus process is running.

Please follow link for any error in Silent Mode :
https://support.workstatus.io/en/article/common-question-on-windows-silent-mode-xb7vp1/

Refer following document : https://support.workstatus.io/en/article/how-to-invite-users-in-silent-mode-eeyvmw/#6-

Updated on: 19/08/2026