How to Integrate Jira with Workstatus?

Roles and Permissions:

Organization Owner/Manage :

• They can integrate Jira with Workstatus.

Please refer following link for accessing Roles and Permission : https://support.workstatus.io/en/article/workstatus-roles-and-permissions-guide-zzkoo6/

Login as Organization Owner/Manager.

Step 1 : Navigate to settings .

Step 2 : Click on integrations.

Step 3 : Click on Add Integrations.

Step 4 : Click on Jira to start the integration .

Step 5 : Enter your Jira email, domain, and API token. Once all required details are filled in, click the ‘Next’ button to integrate with Jira.

Instructions for obtaining your API token:

• 1. Login to Jira
• 2. Atlassian Account Settings by clicking on settings icon on the Right side top
• 3. Click on "Security".
• 4. Scroll down to the Api Token section
• 5. Create Token and SAVE it carefully as it cannot be copied later

Step 6 :  Connect with Project

Click on Connect Project to link a project with Jira.

Step 7 : Map Jira project With Workstatus

• Navigate to the Project Mapping section after integration.
• Select the Jira Project from the available list.
• Choose the Workstatus Project that you want to map with:
• You can select an existing project, OR
• Click on Create New Project to create a new one
• Once selected, all tasks from Jira will be synced into the chosen Workstatus project.
• Click on the Sync button to complete the mapping.

Step 8: Map Jira User with Workstatus User

• Go to the User Mapping section.
• Select the Jira User that you want to map.
• Choose the corresponding Workstatus User.
• Click on the Sync button to complete the mapping.

Post-Integration Behaviour – Step-by-Step

Step 1: Task creation Flow

After successful integration, when you try to create a task in Workstatus,

• You will be redirected to Jira to create and manage the task.

Step 2: Integration direction (one-way sync)

This integration works in a one-way sync:

Tasks created in Jira will automatically sync to Workstatus

Synced tasks will be visible in Workstatus

Step 3: Task management (CRUD operation)

All task operations are controlled externally:

Create → Managed in Jira

Read/View → Redirected to Jira

Update → Managed in Jira

Delete → Managed in Jira

 If you try to:

View task details OR

Add/update anything from Workstatus

• You will be redirected to Jira

Step 4: Behaviour after disconnection

If the integration is disconnected:

All new operations will be handled directly in Workstatus

Step 5: Existing task after disconnection

For tasks created during integration:

• You cannot edit or update
• You cannot delete
• You can only mark them as complete

Same task status is in progress in Jira and you again Connect then complete task status will match with Jira task status

Updated on: 30/04/2026