Installation: Common Error faced while installating Windows App

Fixing installation error in Windows

QUESTION:

How will I proceed if I get the error “Error opening file for writing?”

ANSWER:

To successfully install the app, right-click on the downloaded installer and click “Run as administrator“.

This error message and the steps to resolve it are only for users installing the app on computers running Windows OS.

QUESTION:

How will I proceed if my organization is not loading and loader keeps revolving?

ANSWER:

There can be three cases in this :

You have not created any organization or not a part of any organization. Please create an organization with your credentials or request an organization to become a part of it.

You are a member of an organization but no projects are assigned to you. Please add projects to your account or reach your Organization owner to add for your account.

Server error, in this case you will receive a pop up mentioning "server is down". You may close the app and retry later.


QUESTION:

How will I proceed to install Workstatus desktop application if antivirus in my PC has discarded it?

ANSWER:

If antivirus on PC has discarded the app and not allowing it to install. Please disable your antivirus till the time app is installed.
Once done you can enable antivirus back on your PC.

QUESTION:

What to do if Workstatus desktop application shows the "Exception Handling in .NET " ?

ANSWER:

In this case Go to Windows Update >> Check for recent updates available >> there will be .NET update available >>
Install them and update your windows.

Issue pop should be removed.

Note: If in case this is not yet resolved - Please re-install your windows as some files might be missing at the time of 1st installation.


QUESTION:

What to do if Workstatus desktop application shows the pop up "An error occurred while trying to replace the file " ?

ANSWER:

This means the installer is trying to replace a file that is currently in use by another program. Close all programs that are active and click on 'retry'. If the same error keeps appearing, then just click on 'ignore' and let the installation continue. If this does not work, reboot the machine and re-attempt to install .

QUESTION:

What to do if received pop up from Microsoft Defender for preventing the downloaded exe of Windows desktop file ?


ANSWER:

STEP 1

Click on More info

STEP 2

Click on Run Anyway and app starts to install.

QUESTION:

What to do if Quick Heal Antivirus is discarding the application?

ANSWER:

Please visit the below link for details steps to follow:

https://support.workstatus.io/en/article/bypassing-window-desktop-app-in-quick-heal-antivirus-1q7fp4b/?bust=1683041933041


QUESTION:

What are the steps to be done to update changes in the desktop if there any changes made in web application?

ANSWER:

Solution 1 - Logout/Login WS desktop App
Solution 2 - Click on Change button in WS desktop app >>Click on existing organization available.

QUESTION:

How can i disable the window firewall in user PC?

ANSWER:
Please follow below steps :

Window 10 :

Step 1

Select the Start button > Settings > Update & Security > Windows Security and then Firewall & network protection.

Step 2

Click on network (Public/Private) you are in >> Turn OFF the window defender firewall

Step 3

Click Yes when asked by Window OS


Window 11 :

Step 1

Select the Start button > Settings > Privacy & Security > Windows Security and then Firewall & network protection.

Step 2

Click on network (Public/Private) you are in >> Turn OFF the window defender firewall

Step 3

Click Yes when asked by Window OS

Updated on: 11/07/2024