Common Technical Questions

QUESTION:

Can I install Workstatus on multiple computers?

ANSWER:

Yes. You can install Workstatus on as many computers as you like.

QUESTION:

Does Workstatus run on tablets or mobile devices?

ANSWER:

Currently, Workstatus is available on Windows, Mac & Linux desktop operating systems, as well as Android and iOS devices.

QUESTION:

Will the Workstatus app slow down my computer or cause it to crash?

ANSWER:

Workstatus was designed to use a minimal amount of system resources, about 80 – 100 MB of memory. If you have multiple and/or large displays, it may go up to 150 MB. It will not slow down your computer or cause it to crash.

QUESTION:

Will Workstatus conflict with other programs?

ANSWER:

Workstatus doesn’t conflict or interfere with any other programs.

QUESTION:

Will Workstatus still work if I lose my Internet connection or if my computer crashes?

ANSWER:

Workstatus can continue recording your time if you lose your Internet connection (all data is stored locally until it is successfully uploaded to the Workstatus server). Read more about tracking time offline with WorkStatus.

QUESTION:

When I hit the “Start” button nothing happens.

ANSWER:

Make sure that you have time tracking enabled. And that you have projects assigned to you in Workstatus. Upon refreshing the desktop app you’ll be able to click on the “Start” button and track your time.

QUESTION:

I don’t see any projects on my desktop timer. How can I start working?

ANSWER:

Please make sure you have signed into the Workstatus application. To do this, you can click on the menu icon on the top right corner of the app and click “Sign In.” You can also right-click on the Workstatus icon and select “Sign In” from the menu.

If you are already signed in, please make sure you are assigned to at least one project. If you are not assigned to any projects you will not be able to track time.

Last, if you can verify that you are signed in, and you are assigned to projects, it is likely that your organization has been suspended for non-payment. Please contact your organization owner or Workstatus support at hello@workstatus.io , if you have any other questions about this.

QUESTION:

I don’t see my time or screenshots on the website.

ANSWER:

Time and screenshots are uploaded every 10 minutes or so. Additionally, if you have an intermittent internet connection it can take longer for the data to appear online. Rest assured that your data is stored locally and isn’t lost.

QUESTION:

I can’t find the timer. How do I launch the Workstatus app?

ANSWER:

Make sure you’ve downloaded the app from our download page. If you’ve already installed the app, please try searching your computer to find where you installed Workstatus and how to launch it.

QUESTION:

Can I track time with the same account on multiple computers at once?

ANSWER:

Yes you can track time with the same account on multiple computers at once.

QUESTION:

My timer is always stopping on its own, why is this?

ANSWER:

You are being hit with the idle warning for being inactive. Please see here to know about how to get a report for idle time.

QUESTION:

My employee has a considerate amount of time with 0% activity. Why is this?

ANSWER:

Your employee is being prompted by the idle dialogue and is choosing to keep that time.


QUESTION.

My anti-virus said the Hubstaff download was unsafe. Is Hubstaff safe to install?

ANSWER.

Anti-virus programs occasionally flag harmless programs as unsafe depending on your settings. You can be rest assured that Hubstaff is 100% safe to use. Please configure your anti-virus to allow Hubstaff (try searching Google for, “how to whitelist program on ANTI-VIRUS NAME”). Or, temporarily disable your anti-virus to complete the Hubstaff download and installation.

Please refer the link : https://support.workstatus.io/en/article/bypassing-window-desktop-app-in-quick-heal-antivirus-1q7fp4b/


QUESTION.
I don’t see any projects in my desktop timer. How can I start working?

ANSWER.
Please make sure you have signed into the Workstatus application.

How to install and sign into Workstatus on Mac
How to install and sign into Workstatus on Windows
How to install and sign into Workstatus on Linux

If you are already signed in, please make sure you are assigned to at least one project. If you are not assigned to any projects you will not be able to track time.

Last, if you can verify that you are signed in, and you are assigned to projects, it is likely that your organization has been suspended for non-payment. Please contact your organization owner.

QUESTION.
I don’t see my time or screenshots on the web side.

ANSWER.
Time and screenshots are uploaded every 10 minutes or so. Additionally, if you have an intermittent internet connection it can take longer for the data to appear online. Rest assured that your data is stored locally and isn’t lost.

Please refer following link for accessing Roles and Permission : https://support.workstatus.io/en/article/workstatus-roles-and-permissions-guide-zzkoo6/

Updated on: 13/03/2024