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Guide on activity tracking, monitoring, and management
No screenshot/Screenshot not yet uploaded
No screenshot/Screenshot not yet uploaded This happens when the screenshots take longer than usual to upload to our servers and are still trying to upload. This usually relies on the user’s internet connection/bandwidth, a firewall software or a VPN/proxy connection of some sort that could be blocking the connection to our servers. As soon as Workstatus finds a good/stable internet connection all the queued data will get uploaded. Note: Screenshots will get uploaded since we store the dat
How are Activity Levels Calculated in Workstatus?
How are Activity Levels Calculated in Workstatus? Activity levels in Workstatus are calculated based on the percentage of keyboard and mouse strokes over the total time tracked for a specific time period. The activity level feature lets you know exactly how productive you or your team are when tracking time. You may use this data to quickly address team efficiency on the spot. Viewing Activity Levels STEP 1 Navigate to Activity > Screenshots. !(https://storage.crisp
Specific Activity Tracking in Workstatus
Specific Activity Tracking in Workstatus QUESTION: How can employees report what specific activities or tasks they’re working on, while tracking within a project? ANSWER: In Workstatus, you can accomplish this through creating To-dos or adding notes. Indicating activity by adding notes Indicating activity by tracking against tasks Indicating activity by adding notes Notes are a simple way to indicate what is being worked on whilst tracking against a project. Once notes ar
Activity Tracking Overview
Activity Tracking Overview Activities recorded by your team can be accessed by navigating to the Activity page located on your sidebar. The Activity page is broken down into 3 sections: Screenshots Apps URLs Screenshots Opening the Screenshots page, you will see screenshot recordings divided every hour, then broken down into 5 or 10 or 15-minute blocks of time. You can fi
Where can the screenshots be viewed?
Where can the Screenshots be viewed? The screenshots are uploaded and displayed under the Activity section of a user’s Dashboard, as illustrated below. To view full resolution images of these screen capture, please follow the steps below: STEP 1 Select Activity from the main menu, and click on the Screenshots tab. !(https://storage.crisp.chat/users/helpdesk/website/f3e4eb67
Workstatus is showing low activity levels
Workstatus is showing low activity levels Low Activity Levels There can be a few reasons that you are seeing low activity levels and percentages… **1. Adding manual time **– this shows 0% activity – Details here 2. Workers being hit with inactivity warnings and then “keeping” the time – [Details here](https://support.workstatus.io/en/article/filtering-by-activity-and-i
How is the Time Tracked and Calculated in Workstatus?
How is the Time Tracked and Calculated in Workstatus? Workstatus does not assume a worker is active at their computer for the entire interval they track time. There are a number of factors we take into consideration: When the start and stop buttons are pressed on the tracking client If any time during their work session was considered “idle” (periods of inactivity) The frequency at which they are using their keyboard and mouse From this information, we calculate an activity percenta
How do I get the report for idle time?
How do I get the report for idle time? Idle time is the time recorded without keyboard or mouse activity after the inactivity warning or idle timeout dialog appears. How To Filter Time Tracked According To Idle Time Type STEP 1 Use the main navigation menu to browse to the relevant section. Time types can be filtered across the Activity > Screenshots or Timesheets > View timesheet sections. Activity > Screenshots: !(https://storage.crisp.chat/users/helpdesk/we
How does the Workstatus Idle Time / Inactivity Warning Work?
How does the Workstatus Idle Time / Inactivity Warning Work? The Idle Time/Inactivity Warning is another important feature provided by Workstatus. This feature lets users track time with precision. While it is easy to start/stop the Workstatus App when the user starts or finishes work, sometimes, they might forget to start or stop the timer. Workstatus has included features that prompt/remind users to track time in such situations. One such feature is the Idle Time/Inactivity Warning. This
Can You Track Time Offline?
Can You Track Time Offline? In Workstatus, a user can track time even if the timer is Offline. This is beneficial when there are internet connectivity outages. This way the Workstatus time tracker stores the activity locally until the tools are back online and the data is preserved. QUESTION: Can you track time offline with Workstatus? ANSWER: As long as you are logged into the desktop app, you are able to track time without an internet connection. Workstatus will continue to stor
Analyzing Team Member Productivity
Analyzing Team Member Productivity Setting up Timesheets, Screenshots, and Activity for Success Workstatus allows you to identify and overcome inefficiencies throughout your organization. The more you can visualize roadblocks, the easier and sooner you can address them. Analyzing productivity shouldn’t be a threat to scare better performance out of team members, but rather a tool to guide them to their potential. Productivity, of course, helps the business, but it also helps team member
App & URL Tracking
App and URL Tracking The App & URL tracking feature allows you to effectively monitor your team by giving you information about how much time is being spent on a particular application and URL while working. Java apps do not always detect as the correct application but do always get seen as “something” Java (i.e. Netbeans showing up as Android SDK manager on the list of apps in Workstatus). STEP 1 Click on the Activity and then Apps. !(https://storage.crisp.chat/users/help
How do I delete screenshots?
How do I delete screenshots? Deleting specific screenshots is not possible within Workstatus. But deleting the timesheet will delete all screenshots and other data of all slots which lies between deleted timesheet’s interval. Steps to delete timesheet STEP 1 First, navigate to the Timesheets > View timesheet section from the main menu. STEP 2 Click on the [ ⋮ ] button on t
Can my organization members see the screenshots of other workers?
Can my organization members see the screenshots of other workers? Screenshots of Other Workers QUESTION: Can members of my organization see the screenshots of other workers? ANSWER: No. Team members cannot see others’ screenshots or activity levels unless they are exclusively given that permission. If the member is a “User” on the Org level, they can only see their own data. If they are a “Manager” on the org level then they will be able to see the screenshots of everyone in
Understanding Per Site v/s Per Page URL Activities
Understanding Per Site v/s Per Page URL Activities Per Site URL Activities Per site, URL activities refer to per-site activity information. In other words, you will see www.site.com and subdomain.site.com, but not www.site.com/page. This is the same information you would see under the URLs and Summary tabs on the Activity section: Per Page URL Activities Per page, URL activit
Activity Screen Delays
Activity Screen Delays QUESTION: Are the screenshots for users, who log hours, available to the Managers to view in real-time? Or is there a time lag between the screenshots being made and them becoming visible to other users? E.g. I’ve had several occasions of a contractor logging time for 2-3 hours, but this wasn’t visible to my Manager until several hours later. ANSWER: The activities page will always have about a 10-minute delay to work being done because our servers only sync
Who has the Access to Screenshots at Workstatus and Where are they Stored?
Who has the Access to Screenshots at Workstatus and Where are they Stored? Who Has Access to Screenshots? QUESTION: Who has access to my screenshots? ANSWER: Workstatus has chosen to store all screenshots on its servers because of its industry standard security levels, uptime of data, and speed. High level employees and developers of Workstatus will, from time to time, have access to your organisation’s screenshots and activity data in order to ensure that the Workstatus
How to add notes using the Android app
How to add notes using the Android app In Workstatus, it is possible to add notes to your timesheets directly from our Android app. How to add a note from the Android app Viewing notes Reports Timesheets How to add a note from the Android app STEP 1 Once you’ve started tracking time, click on the Add note icon from the bottom right side of the application.
Activity tracking walkthrough
Activity tracking walkthrough Activities recorded by your team can be accessed by navigating to the Activity page located on your sidebar. The Activity page is broken down into 3 sections: Screenshots Apps URLs Screenshots Opening the Screenshots page, you will see screenshot recordings divided every hour, then broken down into 5 or 10 or 15-minute blocks of time. You can
How do I Download/Export Screenshots?
How do I Download/Export Screenshots? Downloading screenshots directly from your Workstatus dashboard Downloading a copy of your team’s screenshots is easy with Workstatus’s Bulk Screenshot Download feature. Only organization owners and managers are able to download screenshots of any member. Follow the steps below to get started: STEP 1 On the sidebar menu on the left-hand side of the screen, click on Activity > Screenshots. !(https://storage.crisp.chat/users/helpdes
How do I know if screenshots are being taken?
How do I know if screenshots are being taken? Every time you work on a project or a task and have Workstatus’s app timer running, screenshots will be recorded, unless the organization setting is disabled. The frequency of screenshots taken depends on the organisation’s settings. Screenshots are then uploaded to Workstatus’s servers which you can access by clicking on the Activity tab on your sidebar then click Screenshots. !(https://storage.crisp.chat/users/helpdesk/website/f3e4eb6
Activities Screen Walkthrough
Activities Screen Walkthrough We’re currently improving this video walkthrough but it’s not ready yet! In the meantime, one of these articles might help you find the answer you need: How do I delete time on the Activity page? No screenshot uploaded on the Activity page
Will addition of manual time overwrite existing timelogs?
Will addition of manual time overwrite existing time logs? Do Manual Time Overwrite Existing Time logs? QUESTION: Will adding manual time overwrite existing time logs? In other words, if I have worked from 10 am to 11 am with the Workstatus app, and then add manual time for that same slot, what will happen? ANSWER: No. Priority of time tracked through desktop and mobile apps are more than manual time entry for Workstatus.
Add Notes in Workstatus
Add Notes in Workstatus While tracking time, users can add work notes, which lets them provide more details about the tasks or projects they working on. They can add details such as client numbers, codes, incident numbers, request IDs, ticket numbers, and any supplementary information about the task. Work notes can be extracted via Reports sections to help owners and managers collect the recorded note data. These can be added to the time tracker, or add them manually via different sections
Does The Activity % Tell Me How Much Time Someone Was Working?
Does The Activity % Tell Me How Much Time Someone Was Working? Question: Does The Activity % Tell Me How Much Time Someone Was Working? Answer: The activity % should not be read as the amount of time a person spent working. Depending on someone’s job and daily tasks, activity rates will vary widely. Jobs involving data entry, design, development, and other high mouse and keyboard activity will tend to have higher averages. Team members who spend more time in meetings, doing more researc
Filtering by Idle Time and Activity
Filtering by Idle Time and Activity Workstatus makes it easier for you to remove non-productive time. You can apply advanced filters to your screenshots and timesheets to view specific activity levels or time types, such as idle time. This is particularly useful for Managers and Owners to batch remove time according to activity levels or idle time. Once the time and activities are deleted, they are permanently removed and can no longer be restored. !(https://storage.crisp.chat/
How to delete time on the Activity page?
How to delete time on the Activity page? Can the activity be deleted? QUESTION: Can the activity be deleted? ANSWER: Yes, Deleting timesheet will delete all activity and other data of all slots which lie between deleted timesheet’s interval. Steps to delete timesheet STEP 1 First, navigate to the Timesheets > View timesheet section from the main menu.